With scores of successful implementations, Adept Technologies has a track record of delivering several complex & large D365 Customer Engagement projects. These customers are from diverse geographies (Americas, EMEA, APAC), besides India. Adept has demonstrated deep functional & technical expertise across diverse industries; and developed industry-specific solutions for Dealer Management, Healthcare, Professional Services, Field Service and Real Estate.
SOLUTION BUILDING AND IMPLEMENTATION SERVICES
- End-to-end solution building, mapping, and implementation for all modules covered under D365 – Sales, Customer Service, Marketing, Field Service, PSA, Talent (Requirement study, Prototyping, System design/development, Technical & functional training, Deployment)
- Solution Implementation, including data migration, user training, 3rd party products integrations
- Reimplementation of suboptimal implementations
HELPDESK AND SUPPORT SERVICES
- Helpdesk service through support portal, e-mail, chat or phone
- Dedicated offshore support - team of technical and functional consultants providing centralized support to globally distributed customers
- Dedicated onsite support - technical/functional consultants deployed at the customer site – when needed
- Need-based onsite and offsite support
- Regular reporting on system management and performance
- Functional & Technical System Health Audit
- Access to Alletec 24x7 online helpdesk support portal
VERSION UPGRADES
- AX upgrades to the latest version
- AX upgrades to former versions (prior to latest version)
- Upgrade of partner add-on solutions/ verticals to the latest version
- Installation of new service packs
VERTICAL SOLUTION DEVELOPMENT & FUNCTIONALITY EXTENSIONS
- Development of vertical solutions for partners
- Version upgrade of vertical solutions
- Enhancements
- Localization of verticals for countries
DEVELOPING ADD-ONS
- Web access interface
- Customer/Dealer portals
- Enterprise Portal Development (AX 2012)
- PowerApps development
SPECIALIZED SERVICES
- Specialized Trainings
- Integration with MS CRM
- India partner/subsidiary roll-out for companies with Global Templates and customized Indian localization
- Bespoke integration solutions
- Reporting solutions based on SSRS
- ERP Change Management
- Test automation
- Staff augmentation
SYSTEM INTEGRATION
- Integration of AX / FinOps with other 3rd Party Solutions via database, web services, API as needed
- Integration via database
- Integration via web services
- Integration via API